Temple Clinic Ltd (“us”, “we”, or “our”) operates the www.templeclinic.co.uk website (the “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, Postal code, Town or City
- Cookies and Usage Data
We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include non-personally identifiable information such as your browser type, browser version, the pages of our Service that you visited, how you arrived at our website the time and date of your visit, the time spent on those pages.
Tracking & Cookies Data
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are tags, and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some features of our Service.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
Use of Data
Temple Clinic Ltd uses the collected data for various purposes:
- To provide and maintain the Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer care and support
- To provide analysis or valuable information so that we can improve the Service
- To monitor the usage of the Service
- To detect, prevent and address technical issues
Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.
Disclosure of Data
Temple Clinic Ltd may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of Temple Clinic Ltd
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. We use 256 bit SSL encryption to encrypt information you send to us via our Service.
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.
These third parties may occasionally require access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyse the use of our Service.
- Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Links To Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Duty of Candour Policy
Adapting the GMC guidelines on the duty of candour into our private practice, Temple Clinic.
Clinic Openness and honesty
The professional duty of candour Temple Clinic recognises our legal duty to inform and apologise to patients if there have been mistakes in their care within Temple Clinic, we welcome regulation 20 Duty of Candour, and we are committed to promoting duty of candour to all our staff, working professionals and patients. This basically means that instead of pretending it wasn’t our fault we admit to mistakes and are honest and open about it. We have from the very start always been open about the fact that things can go wrong, and we give a refund for treatments that have not gone to plan considering all circumstances.
At Temple Clinic, we follow the guidance below from the GMC: ‘Every healthcare professional must be open and honest with patients when something that goes wrong with their treatment or care causes, or has the potential to cause, harm or distress.’ The full statement can be read on the GMC website. The PSA’s report welcomes the statement and the GMC’s plans for the future in promoting the professional duty of candour, including additional guidance for registrants. The report can be
downloaded from the PSA’s website. The GMC’s own ethical guidance, ‘Standards for the Medical
Team’, makes very clear the responsibility registrants have when working and communicating with
- Principle Two: Communicate effectively with patients.
- Principle Five: Have a clear and effective complaints procedure.
- Principle Six: Work with colleagues in a way that is in patients’ best interests. We recognise the importance of this policy and ensure that all our staff adhere and embrace it as part of our open culture.
Temple Clinic Ltd
6 West Craibstone Street