Terms & Conditions
These are our terms and conditions at Temple Medical. If you would like any clarification on these, please contact the clinic.
1. Appointments and cancellations
- Our doctor and therapists at Temple Medical are trained and approved in accordance with the company’s treatment protocols and therefore we not guarantee continued treatment with a named practitioner.
- If you are unable to attend your appointment, please contact us on 01224 869997. We will need to know that you wish to cancel 48 hours before your appointment is due. Failure to cancel or rearrange after this will result in a cancellation fee. Failure to attend an appointment will result in the cost of the treatment being added to your bill.
- Likewise, we will endeavour to ensure that, should we need to cancel or change your appointment, you are given 48 hours notice of any changes.
- Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to follow the guidelines may result in cancellation of your appointment, reduced treatment time, or fees being charged.
- Any patient/client who requires treatment and brings a child with them, must also be accompanied by another adult to chaperone the child whilst the client is being treated. Failure to bring an adult chaperone with any child will result in the treatment being cancelled and loss of the value pack treatment or deposit. No children under the age of 16 years must be left unattended within the clinic at any time.
- Refunds will be provided where required in accordance with the Scottish Consumer Law. We want you to be a satisfied patient so if our service or product is faulty it may either be replaced or refunded. We cannot refund for products or services when the request is due to a change of mind.
- Our procedures and products may not be suitable for you and whilst all due care and skill are exercised in advising our patients, ultimately it is your responsibility to determine if the product or treatment is right for you.
- In order for us to provide you with great service, it is essential that you provide all information requested in completing consent forms or advising us of any factors that may affect your treatments.
2. Credit card details, deposits and payments
- To secure an appointment, we ask that you pay a booking fee of £50, which will be charged to your card at the time of booking.
3. Courses of treatments
All treatments purchased as a course must be paid for in full in advance of the first treatment. All treatment courses must be taken within 12 months of the date of purchase; any treatments left untaken after 12 months will be forfeited.
4. Treatment suitability
We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why. You will only be liable for the cost of the initial consultation, where applicable.
- Temple Medical will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
- It is the patient/client’s responsibility to ensure that he or she provide us with all relevant medical details prior to each treatment. Temple Medical will not be liable for any damage that occurs as a result of the client's failure to disclose such details.
- The patient/client agrees to comply with all post treatment advice and instructions.
6. Your right to complain
- Temple Medical endeavours to treat all its patients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment with us, you are entitled to lodge a complaint, either verbally, by telephone or in writing. If you require assistance with making your complaint, we will be pleased to help.
- Any complaint should be made to the Operations Manager and you will receive a letter within two days of lodging the complaint that an investigation into the matter is under way.
- During the course of the investigation, Temple Medical may require you to attend an additional consultation with the practitioner involved in your treatment, if this is deemed appropriate. If you are not satisfied with this initial attempt at resolution, or have any objection to being seen by this practitioner, the clinic's Medical Director will review your case.
- Healthcare Improvement Scotland is the regulator for independent healthcare services across Scotland and can accept complaints at any time from a complainant. Should a patient wish to contact them they can reach them using the following details:
Healthcare Improvement Scotland
Independent Healthcare Team
Gyle Square, 1 South Gyle Crescent, Edinburgh EH12 9EB
Tel: 0131 623 4342